Treatment at the Centres is only provided free of charge to donating Police Officers (both Serving and Retired) as well as PSCO’s, Specials and Detention & Custody Officers.  For Sign up information and a link to our full Eligibility Policy and Criteria – click here

Retired Officers continue to be valued and welcome at the Centres subject to their making a regular donation in order to be eligible for free treatment (effective January 2016). For sign up information click here.

Note: Student Officers signing up during probation will have their first year free and donations will start thereafter.

The Trustees of the Police Treatment Centres have agreed that officers who have opted for the 30-plus scheme remain Serving Police Officers holding ‘the office of Constable’ and must continue to regularly donate to the Charity at the Serving Officer rate to retain eligibility for free treatment.

No, treatment is available regardless of how the injury/illness was sustained.  We treat patients who have injured themselves either on- or off-duty.

The period of admission for a Serving Officer for physio treatment is either one week or two dependent on which will achieve the maximum benefit.  If in the opinion of the clinical team, a shorter stay would be sufficient to achieve a positive clinical outcome then an initial one week admission period will be offered.

Personal circumstances or duty requirements may mean that a one week admission is more beneficial than no admission at all. If so, this will normally be Monday to Friday only (four nights duration), however - consideration may be given to a Sunday admission with arrival after 14:30.

Retired officers are admitted for a one week stay, Sunday to Sunday.

Admission to the Centres for treatment on the Psychological Wellbeing Programme will be for two weeks for patients to achieve the maximum benefit.

The Retired Officer Wellbeing Programme will offer a 7 Day residential stay, Monday to Sunday, culminating in a weekend stay of relaxation and reflection in the safe environment of either Harrogate and Auchterarder. 

To get the maximum benefit from the treatment programmes officers would generally be expected to stay at the Centres for the duration of their treatment. There are cottages available for use by families and these are available for periods of one week. If you wish to apply for the cottage please complete and submit an inpatient application form along with a companions form.

 In some circumstances provision for non-residential treatment as a day patient may also be considered. This will depend upon the proximity of your home address, or temporary residence, and travel time to and from treatment.

Every application for admission as a day patient will be considered on its individual merits.

The Charity’s Scheme (governing document) states that priority will be given to Serving Officers who are seeking treatment and if capacity and demand allow, Retired Officers may be able to attend. Stays for Retired Officers are limited to one week in order to balance numbers and manage waiting lists.

Applications for further admission should not normally be made until at least 12 months has elapsed since a previous admission period. For full details please see our Clinical Admissions Policy  However, there may be exceptions, for example, if PTC clinical assessment at the conclusion of your previous admission recommends an earlier admission; or if there is a significant change in the current condition/circumstances which merits an earlier admission; or a new circumstance or condition has arisen that would prompt the consideration of an earlier admission. Clear medical evidence of such a change in circumstance must be provided.

If you spent the majority of your Police Service in one of the PTC constituent forces, or since retiring have relocated to a PTC constituent Force, you are eligible to become a PTC donor and beneficiary. You can access our class leading residential Physiotherapy and Remote Physiotherapy Outpatient services. 

A full list of constituent forces can be found below.

British Transport Police
Cheshire Constabulary 
Civil Nuclear Constabulary
Cleveland Police
Cumbria Constabulary
Derbyshire ​Constabulary
Durham Constabulary
Greater Manchester Police
Humberside Police
Immigration Enforcement - Officers must be frontline officers within ICE teams, CFI, ROM and Intel to be eligible
​Lancashire Constabulary
Lincolnshire Police
Merseyside Police
Ministry of Defence
Northumbria Police
St George's Police Children Trust​
North Wales Police
North Yorkshire Police 
Nottinghamshire Police
Police Scotland
PSNI
South Yorkshire Police
Staffordshire
West Midlands Police
West Yorkshire Police

Many officers fail to realise that their donation ceases when they leave their first force and 
doesn’t automatically restart when they join their new force. In effect they have to authorise a 
new payroll giving voluntary donation to the Charity and if they fail to do so they then fall into 
becoming a non-donor. 
This can not only occur when officers transfer within constituent forces of this Charity, but 
also when transferring from forces within The Police Rehabilitation Centre (Flint House) 
constituency area to constituent forces of this Charity.  To sign up to the Police Treatment Centres please click here.

Retired Officers are entitled to one week residential physiotherapy at either one of our Centres. Retired Officers are also eligible to access our Remote Physiotherapy Outpatient Service. We also have our Retired Officer Wellbeing Programme, a one week programme designed specifically for those who have retired from the Police Family and have a formal diagnosis of mild to moderate anxiety and depression. 

Individual circumstances will vary but the decision may have been reached because no practical or long term benefit can be achieved for your injury or illness through use of the Charity's scarce resources.

We can treat a large range of injuries. In the case of less serious conditions we often find officers attending for physio do so quite late on in their recovery whereas in fact early intervention can often bring about far more significant results. If your condition is affecting your ability to perform the activities of daily living, or your job, to the full then you should consider applying for treatment.

 For the PWP, every application must be accompanied by two psychometric measures, and every application will receive a pre-admission phone call from the nursing team so they may assess the needs of each individual and determine if the programme is appropriate at that time. Our clinical team will support an Officer by signposting to additional support if the timing of the application is not appropriate.

This will vary according to the exact nature of the surgery i.e. after joint replacement it is best to wait until your stitches are removed and the wound is healed at around three weeks, but after ACL reconstruction a six-week period post-operative is recommended to allow for the knee joint to settle down. Please contact the physiotherapy department if you require further guidance.

The application form allows you to express a preference to attend either St Andrews; Castlebrae; or either Centre. However, allocation will depend upon a number of factors for example: capacity at each centre; and the urgency for treatment.
Be referencing "Either" you may be allocated admission for treatment sooner than if you expressed a preference solely for a specific Centre.

Sympathetic consideration will be given to an expressed preference and where possible we will meet the request.

Waiting time for admission can depend on how quickly your force forwards your application to us (Serving Officers) and will also vary according to demand through the year. However we will assess each application individually and will prioritise urgent cases wherever possible. Normally admission is within two to six weeks unless clinical circumstances mean the optimum period for admission is later than this e.g. for physiotherapy following some surgical procedures or at the conclusion of other interventions for those accessing the PWP.

You can normally expect to hear from us within ten working days from the time that we receive your application. The time it takes to allocate a date for treatment will depend on the quality and detail of information on the application form which enables our staff to make a clinical assessment of the individual’s needs. If insufficient information is provided then further information may have to be sought from you and this could delay an admission decision.

The centres are open on Bank Holidays with services provided as normal. In fact, the only time our centres close is for a period of two weeks over Christmas.

Treatment is only provided free-of-charge to those Serving Officers who support the charity by making a weekly/monthly donation. To ensure this policy is applied fairly and consistently we ask for proof that an officer makes this payroll donation when processing his/her application form.

The admission process is administered from St Andrews in Harrogate so please call 01423 504448 or email enquiries@thepolicetreatmentcentres.org, for assistance if you can't find the answer to your query on this site.

Patients attending for physio are asked to arrive in the morning to enable them to have sufficient time to see their physio. While treatments may commence from 09:30, please note that bedrooms may not be ready for occupation before 12:00.

A Sunday arrival prior to a period of admission will only be offered to a Serving Officer where their ‘significant and unique’ personal or travel circumstances merit consideration of such.
 
We normally admit Retired Officers for a week commencing on a Sunday (after 14:30). Retired Officers are asked to depart their room by 10:30 on the following Sunday, although lunch may be provided on request before a later departure from the Centre. This arrangement allows retired officers to receive maximum benefit and help with their travel and support arrangements.

In short, after certain operations a surgeon may stipulate the aftercare that he/she would like the patient to have. This only occurs after some operations and not all surgeons set such a protocol. So if you haven’t got such a document, the chances are you don’t need one.

We are unable to accommodate dogs at present (the only exceptions are registered support dogs), however we have kennels local to both Centres that are happy to board your pet and give you access to walk/see them. Please ring the Centre Reception for more details. Please note the PTC accepts no responsibility or liability for any service provided as an arrangement between the officer and kennel.