Steve Palmer recently spent two weeks at the Police Treatment Centres at St Andrews in Harrogate. Steve was kind enough to share some touching and hugely appreciated words of thanks to the staff at the PTC.
“I would like to thank you for giving me the opportunity to come along and take advantage of your wonderful facilities and for the treatment that I received from your team.
I had a right knee osteotomy on the 1st of March 2022 and contacted the PTC shortly after requesting to attend.
From the very first contact, I was dealt with fantastically, everyone was helpful and very nice. I was contacted shortly after my enquiry by one of the physio team who talked me through the entire process, advising of the best time post operation to attend. All email contact I had with the PTC admissions team was dealt with fast and very professionally when arranging my stay.
On my arrival I felt very welcome and from my first contact to my very last everyone was warm and so helpful. The PTC’s facilities and accommodation are fantastic.
The food was amazing, your catering and dinning room team were excellent, extremely helpful and nothing was too much trouble for them.
The housekeeping and maintenance team again were lovely, approachable and always ready to help however they could.
I must also pay compliments to the Nursing team, they were very professional, helpful and easy to talk to.
I found the Physio and gym staff’s approach to patients very fitting, happy to pass on help and advice but understanding of the limitations I had. I would like to add a special thank you to Paola for her help in designing a training specific to my requirements, her patience with me when trying to explain the correct techniques for the exercises was second to none.
I would like to especially highlight both Tom and Harriet from the Physio team who looked after me over the two week period. Both excellent, attentive physiotherapists who helped and encouraged me so much, They pushed me to my limits where necessary and provided me with an education as to what I could and couldn’t do given my recovery and how to progress post PTC.
I cant thank Tom and Harriet enough I arrived at the PTC using one crutch to aid my walking and left walking unaided and with the confidence and knowledge and exercises to keep my recover on going.
Mostly though, I just wanted to register my thanks with you for an amazing experience and I will certainly be telling all of my colleagues about PTC and encouraging those who are not signed up to do so.
Can I ask you please to pass on my heartfelt thanks to all of your staff at the PTC and give a special thank you on my behalf to Paola, Harriet and Tom.”
We would like to thank Steve for such warm words. Feedback such as this really does make a huge difference to the staff who offer the class leading treatment that you experienced, truly inspirational words.