Patient Feedback: 'The Centre saved my hand!'
We ask every patient attending our centres to fill in a feedback questionnaire. These help us formulate areas for development and give us a week by week guide as to how we are doing.
Read some recent feedback:
Physio, gym classes and variety, the choice to do as much or as little as you want, the food, relaxing atmosphere, new friendships made, friendliness of staff, wide choice of other things to do ie mountain bikes, etc. The centre is a complete all-rounder. (LK Fife)
The catering was fabulous and I have taken away some recipes as I enjoy cooking. The cleaning staff were also excellent. (JJ Merseyside)
I felt very relaxed the whole time I was here. The staff can't do enough for you. The physio was excellent and made sure my treatment was beneficial to me. The food and accommodation is also first class. (DR Strathclyde)
The facilities, the accommodation and the staff. The opportunity to concentrate on my fitness, which has assisted greatly in getting me back to full operational duties. (BM Northern)
Having suffered the past year from stress and depression, I was overwhelmed by the care and support received at the centre. The treatment received from the staff was wonderful. The accommodation and food fantastic. I felt like a new person at the completion of the course. (DL Strathclyde)
The friendliness and helpfulness of ALL staff. The quiet evenings to relax and go to bed early without being disturbed. The catering staff able to provide gluten free alternatives. (JS GMP)
After an 18 month suspension it was thought that a spell at the centre would improve mood and confidence and being comfortable back in a police environment. This was all achieved, thanks to the friendliness of all staff and patients at the centre. Food also excellent. (ST Tayside)
From moment of arrival, I was most impressed by the friendly, and helpfulness, of all the staff. The treatment and advice given by Steve was of assistance to me. (DC PSNI)
Physio has drastically changed my abilities. Was barely using my arm, now have full use. Fantastic opportunity to increase fitness levels. Great food and recipe book will assist me to eat well after I leave the centre. Good to get back to regular (normal) sleeping patterns (not shifts). (BS Cleveland)
The staff - in all areas - physio, nurses, comp therapy, housekeeping, reception and maintenance were excellent both by being polite, helpful and genuinely nice people. I've now almost learned how to relax which is a new concept to me! The food was also excellent and Malcolm Gibbs appears to be very good at his job! (HS Grampian)
The staff were great - very approachable. The advice given was excellent. The rooms were nice and quiet and you could certainly relax. The social aspect with the quiet nights was also a good interaction with both retired and serving officers. The food provided was of a high standard and greatly appreciated. (AK Central)